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Terms & Conditions

A legal disclaimer

By booking or using our cleaning services, you (“the client”) agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

Services Offered 

Essentia Cleaning Services provides professional cleaning services, including but not limited to:

  • Standard Cleaning

  • Deep Cleaning

  • Post-Construction Cleaning

  • Move-In/Move-Out Cleaning

  • Residential and/or Commercial Cleaning

Services are provided based on availability and agreed-upon scope during booking.

1. Bookings and Cancellations

  • All bookings must be confirmed via phone, email, or our online booking platform.

  • Cancellations must be made at least 24 hours before the scheduled appointment.

  • Late cancellations (within 24 hours) may incur a cancellation fee of [e.g., $25 or a percentage].

  • No-shows or failure to provide access will result in the full service fee being charged.

2. Payments

  • Payment is due upon completion of service unless otherwise agreed.

  • Accepted payment methods include [e.g., cash, e-transfer, credit/debit].

  • Overdue payments may be subject to late fees.

  • Prices may vary depending on the size, condition, and special requests.

3. Access and Safety

  • The client is responsible for providing safe and clear access to the property at the agreed time.

  • If the property is not accessible, the client may be charged the full amount.

  • We reserve the right to refuse service if a site is deemed unsafe or hazardous to our staff.

4. Satisfaction Guarantee

  • If you are not satisfied with the service provided, please notify us within 24 hours. We will return to address the issue at no additional cost, where reasonable.

5. Liability and Damages

  • Our cleaners exercise care when handling your property. However,Essentia Cleaning Services is not liable for:

  • Pre-existing damage

  • Wear and tear

  • Items not disclosed as fragile or of high value

  • Clients must inform us in advance of any delicate or high-value items.

  • Any damage claims must be made within 48 hours of the service.

6. Right to Refuse Service

  • We reserve the right to decline or discontinue services to any client due to unsafe conditions, harassment, or inappropriate behavior toward our staff.

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